Contact
The fastest help comes from including the right reference. Pick the topic below and tell us the code or number involved.
BILLING
A payment that has not confirmed, or a question about a plan or pass. Include the invoice number (INV-…) or the order link.
DOWNLOADS
A file that will not download or a stalled transfer. Include the SBX code shown on the file page.
TAKEDOWN
A copyright or compliance concern. See DMCA and takedown for what a notice must contain.
API
Access, scopes or rate limits for a key. Include the key prefix only — never the full key.
Email [email protected]. Do not send passwords, full API keys, or SXCodes in a message — we never need them to help.